Hundreds Give Their Say As Feedback Campaign Launches
Date Posted: 24 June 2009
The revised system for gathering client and learner feedback has got off to a good start with hundreds of people letting us know what they think of our work.
At the last ‘Feedback Week', we launched Surveymonkey as our new system for capturing Customer Feedback, and the results have been pretty good!
So far, nearly 400 questionnaires were completed in the first four weeks, and some of the key findings have included:
· Three quarters of customers come to us for help to get a job
· 95% of customers are either ‘fairly' or ‘very' satisfied with our service
· 95% of customers are either ‘fairly' or ‘very' happy about their progress towards getting a job
· More than 99 per cent of customers would recommend us to other people!
Here's what some of those surveyed have said about us:
"I have been on and off with Work solutions since 2005 and I have had an excellent service particularly from Julie McMenamin and Zoe Pute. I have never been with out a job and every new job has given be better skills to help me with my career."
"I thought the lessons I've had here were really good and positive and I would recommend it too anyone who could get on this course as I have done."
"I am very happy to be working here and enjoy working with a brilliant and supportive team."
Excellent results - keep up the good work! Remember, customer feedback is vital to continuous quality improvement of our services.
For further information contact Dave.Moy@work-solutions.org.uk or Karen.Bennett@work-solutions.org.uk
